The row that was supposed to stay in the CRM.
Support answers faster with a chatbot. Sales drops a list into a spreadsheet tool to clean it up. Nobody is doing anything malicious, and the customer record is out of your systems all the same.
Refund for card 4539 1488 0343 6467, order 81422
Refund for card [CARD], order 81422
Let the work happen without the data
Blocking a paste stops a person mid-task, and people route around that. Masking keeps the sentence and takes out the number: the question still reaches the assistant, the card does not.
Cards, IBANs, national IDs — and your own record format
Card numbers are checked with the same checksum a payment form uses, so a random sixteen digits is not mistaken for one. IBANs and national ID formats ship too. Your customer ID has a shape only you know: describe it and the console drafts the rule.
How clipboard rules workThe strongest answer is not collecting it
Your company is the controller and Capsulla is the processor, but the design does most of the work: matching happens on the device, so the personal data in a paste is never collected in the first place. What is stored is which rule fired, where and when.
Capsulla under the GDPRWorth knowing
- A pattern that is too eager is the usual failure here, so a new rule can sit on warn while you watch what it catches and move to block or mask once it has earned it.
- The console holds no customer data to export, to breach, or to hand over — it was never sent.
Other things people move
Stop the next leak before it leaves the browser.
Try it free for 14 days, no card needed. Start with one team and see what Capsulla catches in the first week.